Worst service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I initially took out a contract with Mtn in 2020 and was due for an upgrade in September 2021, I proceeded with the upgrade 4/1/2022,

I spoke to an Mtn consultant by the name of Naydene Emanuel who proceeded to assist with the upgrade, I requested I be upgraded to Package : R499 uncapped home Lte with 400GB fair usage policy , after all checks were complete, agent informed me that I did qualify for such package and the upgrade was completed,

This is when thing took a turn for the worse,

I noticed that I was place on the incorrect package which was 220GB which finished up in the 1st week as I was under the impression I was on a uncapped plan, I called in and spoke to a consultant by the name of Juan/Johan who stated that I was on the correct package and this was just a Pro rata amount.

To my disbelief that was not the case, I requested to speak to Naydene who stated that it was an error on her side and she will request for my package to be merged to the correct package, she did consult with her superior Slindile who stated that it can happen, I called in the next day and was told that it could not happen,

Naydene then suggested that I return the package as in her words “ Im getting no assistance from my supervisor, and I don’t know what to do” So she requested I return the package.

Naydene supposedly requested for my package to be returned however I had to wait a week for feedback, I eventually contacted the Courier company myself and made arrangements for the package to be picked up.

I then contacted Naydene on multiple occasions requesting the correct package be delivered to me, on multiple occasions , Agent informed me that the parcel is with the courier company, I did an enquiry with DSV , they stated that they do not have my parcel.

I contacted Naydene and she suggessted that I cancel the entire contract and once again stated that her superiors are of no assistance to her.

I requested to speak to management of MTN for 18 straight days , all I get told is about the escaltion process and to date No MTN manager has contacted me.

I have been debited by MTN yet I do not have no router or data yet incur this cost

Please intervene as I am a irate , disatified and disgutted client who will not stop until this is resolved.

Today I spoke to Nomthandazo, Noma, Viwe and 2 other consultants who were abrupt and of no assistance.

Thanks