PM
Pontso M
1 reviews | Active since Oct 2013
29 Jul 2015, 20:19
worst service
Mtn just gave me a bigger reason to migrate! Firstly is the 10 000 irritating promotional messages they send you every time you top up on prepaid, imagine for us who top up more than once a day! Secondly, I bought a phone which i needed to buy a new sim card for (nano) bought it and had to to a sim swap, i wasnt able to do one since May during their strike, today i finally get through after 15minutes of long wait, and after i managed to write down the silly questions they ask you when u want to swap i.e. how long have u been with the network!! and they tell me they cant do my sim swap since the simcard was ricad in may, the system will reject it!! I really hate their service now for many reasons..
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
12 Aug 2015, 13:38Hello PontsoM,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Unfortunately if the sim card is older than 72 hrs the system rejects the sim swap request.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Unfortunately if the sim card is older than 72 hrs the system rejects the sim swap request.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply12 Aug 2015, 13:38
Official
Hello PontsoM,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Unfortunately if the sim card is older than 72 hrs the system rejects the sim swap request.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Unfortunately if the sim card is older than 72 hrs the system rejects the sim swap request.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***