rB
roxane B
1 reviews | Active since May 2013
15 Jul 2015, 11:01
worst service!!!
after 18 years of being with MTN I will be moving , I have had the worst service possible from MTN , moved to a mtn contract in November 2014 from Nashua. signed a contact for R199 a month but have R279 - R300 a month going off my account, I have spent hours on the phone and in the ballito branch, we are being charged for insurance which I never signed for!!!my contract has been breached, further more if the money agreed on is not refunded to me I will be cancelling the debt order with the bank. this has been on going since feb 2015 and I am tired of it! ref *** call *** ref ***5 ref *** ref *** ref ***1
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MTN South Africa's replyOfficial
31 Jul 2015, 13:44Hello roxanebarac,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to our Insurance Department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to our Insurance Department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply31 Jul 2015, 13:44
Official
Hello roxanebarac,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to our Insurance Department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to our Insurance Department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,