Worst service

This must be the worst service provider. I was advised by insurance company to obtain usage. I went to the store in Kenilworth and I was told they do not have access to that system, I need to call the contact center. I contacted them, the lady I spoke with had no idea what I wanted, instead of enquiring she told me to drop the line and call again to speak to another agent. I managed to get help but my usage only showed up until 16.06.2024 and I had been using the phone until 09.07.2024 when I was ******. When I contacted MTN to request for the imei number of the device where my number was used on they threw the POPI Act on me. With no direction nor assistance.