aP
annemi P
1 reviews | Active since Apr 2015
13 Jul 2015, 19:58
Worst service
I am going out of my mind, can you please tell me how I can cancel my contract at MTN? It is the worst service provider and if my debit order once again doesn't go off and suspend my contract without notice I am going to lose it... This happens every month and when I go to complain this unprofessional answer is given to me time and again : Sorry we can't help you everyone is striking and therefore you must wait it out. So then I must go 2 days without my phone for my suspension to be lifted and it isn't even my fault to begin with.... PLEASE JUST TELL ME HOW TO STOP MY CONTRACT? I DON'T EVEN WANT TO HEAR THE NAME MTN!!!
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MTN South Africa's replyOfficial
28 Jul 2015, 14:50Hello Tokkie101,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the sim card is active and was activated on the 2015-07-15. The account was suspended because it has a credit limit of R411. When the bill reaches this amount the line gets suspended.
The matter has been escalated to the Retentions department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the sim card is active and was activated on the 2015-07-15. The account was suspended because it has a credit limit of R411. When the bill reaches this amount the line gets suspended.
The matter has been escalated to the Retentions department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
MTN South Africa's reply28 Jul 2015, 14:50
Official
Hello Tokkie101,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the sim card is active and was activated on the 2015-07-15. The account was suspended because it has a credit limit of R411. When the bill reaches this amount the line gets suspended.
The matter has been escalated to the Retentions department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the sim card is active and was activated on the 2015-07-15. The account was suspended because it has a credit limit of R411. When the bill reaches this amount the line gets suspended.
The matter has been escalated to the Retentions department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi