Worst service

Had an upgrade on 1 July 2015 did the paper work but he was not all there to assist me with my new phone. At a later stage he even told me that I must go on his computer to fill in his work but he seemed more important to one of the workers small child at that stage of the day.The next day got there to get my new phone and its the wrong phone. He made the sim swap and its day 8 without a phone (can not speak to anyone). Can get hold of him.Was very disappointed in MTN and his service to me. How long does it take just to get myself a new phone from MTN. He told me there is a possibility that I can wait for 3 months for the phone (galaxy S6 edge).<br> Very unhappy customer at MTN!!!!!<br> <br>