1 reviews | Active since Jun 2012
WORST SERVICE!!!
MTN SUSPENDED MY SERVICE EXACTLY 3 DAYS AFTER MY ACCOUNT WAS CREDITED WITH MY MONTHLY AIRTIME FOR THE 3RD MONTH NOW! WHEN PHONING 808 THE LINE KEEPS GOING ON HOLD FOR AT LEAST 15 MINUTES AND THEN CUTS OFF! TODAY I VISITED THE WONDERBOOM JUNCTION BRANCH AND THE PERSON WHO HELPED ME (RATHER DID NOT HELP ME) JUST SAID THAT WE HAVE TO PHONE 808. I TRIED TO EXPLAIN TO HIM THAT THE 808 NUMBER IS NOT WORKING AND HE KEPT INTERRUPTING ME TELLING ME THAT IT IN FACT DID WORK. THE MANAGER WAS ALSO STANDING THERE AND DID NOT INTERJECT TO WHAT WAS OBVIOUSLY A VERY TENSE SITUATION. THE KIND OF ATTITUDE THAT THE CONSULTANT HAD WHEN DEALING WITH ME CAN BE DESCRIBED AS EXTREMELY RUDE AND UNHELPFUL! I WILL DO EVERYTHING IN MY POWER TO AVOID THAT MTN SHOP AND ALSO TO CANCEL THE REMAINDER OF MY CONTRACT WITH MTN! I PAY FOR MY CELLPHONE SERVICE AND I HAVE NEVER PAID LATE OR GAVE SHORT PAYMENT! THIS KIND OF SERVICE IS EXPECTED OF A NEWCOMER TO THE MOBILE INDUSTRY AND NOT THAT OF A BIG NAME LIKE MTN!
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued presence in our store. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the management team of Wonderboom Junction store for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Warm Regards
Zelephi
REQ:***
Best regards,
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued presence in our store. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the management team of Wonderboom Junction store for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Warm Regards
Zelephi
REQ:***
Best regards,