Worst service

I have been struggling with MTN and the worst service and feedback you can think of for 2 - 3 weeks now....Facebook, Twitter, email, calling..... I paid a contract termination fee, received sms telling me cancellation was set to happen yesterday (28 July) and when I called this morning to confirm, the lady at first told me I still had a contract and then that she could see the cancellation was in progress. (That was after I could not hear the first guy because of the background noise and had to wait quite some time for the lady he transferred my call to to start up her computer.....at 10:15 in the morning?) NO - I want confirmation of cancellation immediately!