nE
natalie E
1 reviews | Active since Jun 2015
02 Jun 2015, 11:20
WORST SERVICE
I have made a cash payment like every other month on my MTN account via easy pay. The payment was made last week 26/05 and still my line is blocked. I have made contact with their kzn regional office who has stated they can not assist me nor give me any managers details. They deal with corporate only - so ****** the other 1000's of little loyal clients. I have mailed the confirmation of payments every day and still no reply. Due to their strike no one is willing or able to assist. Surely there should be a manager that is loyal to them that can assist people in their accounts. Something... disaster management... some plan of action to still keep things floating and working with in the company. Disgusted with the current service and deffinately want to change service providers ASAP.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
05 Jun 2015, 15:52Hello natalieveck,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the payment has not yet update. If you can please fax it to *** and we can do a manual update on the system.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
USD REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the payment has not yet update. If you can please fax it to *** and we can do a manual update on the system.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
USD REQ:***
Best regards,
MTN South Africa's reply05 Jun 2015, 15:52
Official
Hello natalieveck,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the payment has not yet update. If you can please fax it to *** and we can do a manual update on the system.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
USD REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the payment has not yet update. If you can please fax it to *** and we can do a manual update on the system.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
USD REQ:***
Best regards,