WORST SERVICE - 5 WEEKS AND STILL NO PHONE

Submitted my CAT S60 on 03/04/2018 for a shattered screen. When following up with the repair centre Kabelo told me I would have to cover cost for repair. I am disputing this as the phone is advertised as DROP TESTED 1,8 meter and mine only fell approximately 60cm and shattered. You cannot buy a temper glass or cover for this phone as it is not supposed to break.

I even escalated this to CAT SA who apologised for the service received from MTN. Tomorrow I will be without my phone 5 weeks already. When following up last week Thursday I was advised that it was now dispatched to another outsourced repair centre. The service to date has been nothing short of unacceptable.

Don't know who else to report or escalate this to.