Worst Service

Iapp**** for a LTE line with MTN (due to the fact that their network is the best in our area) | advised the agent that if I cancel my current internet I will be disconnected (RAIN) In order for him to proceed he said I have to pay an upfront amount of R411.87 delivery will then proceed order number *** Iagreed to meet DSV driver in Hayfields 25km from my place of work. Once Imet the driver Igave him all the necessary documents, including my original ID. The biometrics didn't want to work, therefore he couldn't release the parcel. Ileft as Ihad to return to work. I phoned the call centre, was directed from person to person that is why I cant give a name of the people that I have spoken to. MTN online phoned me and advised that I must go to astore to request a refund, I phoned a store and was advised that she cant give me a refund nor open a new order because this one need to be cancelled by online and in order for her to see what is going on Iwill need to return to the store. Ihave been driving up and down, taking time off work, making calls, paid upfront money and yet have no internet at home