Worst service

I have been with MTN for most of my life and never had any problems, that is until i decided to cut the queues on BlackFriday and call MTN Direct to upgrade my contract. I knew there system would be contained due to all the traffic, but wasn't that bad of a experience. Received the device and was up and running quite fast, and everything was looking good. Until the first month passed. I had recieved a promotional bundle with the device that lasts for the first 6 moths of the contract. First month was loaded and when the second month started nothing. I called the call center and explained the situation and they stated that it wasn't listed on my contract, asked the agent to rectify the problem. Waiting almost 10 days the second month bundle was loaded and stated, it would expire on the the 12th. All bundles expired on the 11th. So yet again I had to call in and explain the entire situation again, really apathetic and now I have no idea if this will actually happen again. Never do business with MTN Direct especially seeing that you can't even go to a store for assistance, because a franchise store can't access your data if you did your transaction directly through MTN itself. Really pathetic service.