worst service

I have sent in my handset approximately 2 months back and have recieved no feed back I called in several times just to be cut off ive been promised to be called back and still nothing today I call in wait on the line for more than 30mins for a consultan telling me that my handset has been exchanged but no one has contacted me to tel me this I then request for it to be delivered to me because I live 130kms away from the repair centre they than said it will be delivered to my nearest mtn branch and I should call back to give an address to where my handset should be delivered as they do not keep record of the stores they deal with and this would mean that I should wait for another 30minutes plus for my call to answered. Pathetic, Horrible, Putrid service from Lerato Sefafi. Its been longer than 4 months understand the frustration and trouble ive been put through and time wasted on something thats is not being solved.