Worst Service

It gives me great sadness to type out this with regard to poor service from MTN a company we have been with for many years The story behind this is below - I’ve even gone as far as contacting Isabella Naidoo Customer Experience Officer and a few friends at the media regarding the below.

The problem is that we are trying to do an add on contract to our existing contract – this comes with a lot of roadblocks………only at MTN. My contract at Vodacom took 24 hours and was approved, I had my phone 2 Days later. Firstly we did an online application and didn’t even get a call nor a response with regard to the application, we then had to call the call centre to do the application. Mr Johan Janse Van Nieuwenhuizen one of your call center sales agents is a “special” kind of stupid – well he processed the application ???? ( Hitting Head ) this was two Fridays back – we then had to keep following up on the application. Every time we called in every time we had to submit new documentation . This was all submitted 3 weeks back when we did an upgrade in store. So from my side you’ll don’t have a great system or someone is “*****ing” the documentation ????♀️ ( Person Shrugging) or why would we be asked for the same things over and over?. We took out this contract with Nashua Mobil in 2013 it was then moved to MTN in 2014 due to Nashua closing down. We have upgraded this services 4 times without any problems as you will see below. So I don’t understand what’s the problem in just adding a contract to the existing contract. It seems that MTN goes out of their way to employ “Special “ people to work in their call centres. Or is this just a way of avoiding business ?