PK
Petunia K
1 reviews | Active since May 2017
06 May 2019, 10:50
Worst SERVICE
MTN is pathetic, i took out a contract last year in Sept/Oct - I was told i would receive a free 32 inch TV. A week later got a call that i need to submit documents to have my TV delivered. Followed up almost every week till now nothing was delivered no communication there after they just quite. When you send emails no response, wouldn't recommend MTN even to my worst enemy terrible service
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MTN South Africa's replyOfficial
07 May 2019, 08:38Good Day Petunia
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
As per our telephonic conversation, kindly forward all the correspondence you have regarding this query to me and we will have this matter escalated to our online sales department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
As per our telephonic conversation, kindly forward all the correspondence you have regarding this query to me and we will have this matter escalated to our online sales department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
MTN South Africa's reply07 May 2019, 08:38
Official
Good Day Petunia
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
As per our telephonic conversation, kindly forward all the correspondence you have regarding this query to me and we will have this matter escalated to our online sales department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
As per our telephonic conversation, kindly forward all the correspondence you have regarding this query to me and we will have this matter escalated to our online sales department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,