BP
Bianka P
1 reviews | Active since Apr 2019
25 Apr 2019, 12:44
WORST service!!!!
When I try and contact MTN to report the passing of my late mother for them to stop her accpunt, they advised me to speak to the Legal department and put me on hold - which the first attempt the call cutt when I was transferred, second call transferred back to the main options on the 083135 number, third attempt same as second and now on the forth atempt the consultant advised that I needed to call against as her system is having a problem and she cant transfer my call wherein I requested to speak to the supervisor and was advised that the person is not available.
This is the WORST service I have ever receives from any Service provider ever and this in an attempt to notify them of my mothers paasing for them to stop their account.
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MTN South Africa's replyOfficial
26 Apr 2019, 09:28Good day Bianka,
Thank you for your post.
We would like to pass our condolences to you and your family.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note as per our telephone conversation, we will give you a callback at 1pm.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
We would like to pass our condolences to you and your family.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note as per our telephone conversation, we will give you a callback at 1pm.
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's reply26 Apr 2019, 09:28
Official
Good day Bianka,
Thank you for your post.
We would like to pass our condolences to you and your family.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note as per our telephone conversation, we will give you a callback at 1pm.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
We would like to pass our condolences to you and your family.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note as per our telephone conversation, we will give you a callback at 1pm.
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,