JV
JULIUS V
1 reviews | Active since Feb 2019
18 Feb 2019, 14:37
WORST SERVICE!
I have a contract with MTN for the last 6 months for a NOTE 8. Last week Friday my Note 8 stopped working, wont switch on, wont charge and the Technicians said that they have to give me a new phone. Mtn Can't give me a Note 8 because they are not in circulation anymore. Now I have to pay R200 more per month for a Note 9 or settle for a Samsung A 9... How can this be fair. I sent this inquiry to you on the 15th still no reply.
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
19 Feb 2019, 09:07Good Day
Thank you for your post.
We would like to sincerely apologise that you received such poor service, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly note that this matter has been escalated to the store manager and will revert to you with feedback.
Rest assured, it is not our intention to displease you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We would like to sincerely apologise that you received such poor service, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly note that this matter has been escalated to the store manager and will revert to you with feedback.
Rest assured, it is not our intention to displease you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
MTN South Africa's reply19 Feb 2019, 09:07
Official
Good Day
Thank you for your post.
We would like to sincerely apologise that you received such poor service, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly note that this matter has been escalated to the store manager and will revert to you with feedback.
Rest assured, it is not our intention to displease you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We would like to sincerely apologise that you received such poor service, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly note that this matter has been escalated to the store manager and will revert to you with feedback.
Rest assured, it is not our intention to displease you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
JV
JULIUS V's updateReviewer Update
19 Feb 2019, 11:00I just spoke to the store manager and no one has spoken to him.
JV
JULIUS V's update19 Feb 2019, 11:00
Reviewer Update
I just spoke to the store manager and no one has spoken to him.
JV
JULIUS V's updateReviewer Update
19 Feb 2019, 16:28I really need a phone! I cant do anything without a cellphone! I have been without a phone for 11 days and I have been patient now I keep waiting and waiting and waiting!
JV
JULIUS V's update19 Feb 2019, 16:28
Reviewer Update
I really need a phone! I cant do anything without a cellphone! I have been without a phone for 11 days and I have been patient now I keep waiting and waiting and waiting!