Worst service
MTN the worst network ever ,you buy data you never get it they just take your money,you call them their consultants can't even help you. I regret for taking their contract
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MTN South Africa's replyOfficial
25 Oct 2018, 14:43Thank you for your post.
We sincere apologized for any inconvenience incurred.
Our records indicate that your line was recharged with the below bundles:
2018-10-24 06:18:20 - 70MB weekly bundle.
2018-10-24 18:13:12 - 100MB weekly bundle loaded
2018-10-24 18:15:34 - 200MB Promotional Data
2018-10-24 18:19:13 - 100 MB Promotional Data
2018-10-24 18:22:49 - 50Mb Promotional Data
Our records also indicate that the weekly bundle was used up as there were multiple sessions active on your device. The weekly bundles were depleted prior to the promotional bundles as they weekly bundles have a shorter validity period and as per our business rule, it is the bundle with the shortest validity period that gets depleted first.
This was used against Internet.
Please note that data depletion is dependent on your data usage and due to multiple sessions running on your device.
The reason the session deducted so much data is due to all the pending sessions and the size of those sessions. To avoid this from happening you should log off all your Internet sessions, clear your browser tabs and restrict you background.
The itemized billing on the un-billed invoice for November month not as yet finalized reflect data volume used 1.911 GB. Itemized billing report can only be requested once finalized charge will be added to the account due to this service not active on the account.
Kind Regards.
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply25 Oct 2018, 14:43
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Our records indicate that your line was recharged with the below bundles:
2018-10-24 06:18:20 - 70MB weekly bundle.
2018-10-24 18:13:12 - 100MB weekly bundle loaded
2018-10-24 18:15:34 - 200MB Promotional Data
2018-10-24 18:19:13 - 100 MB Promotional Data
2018-10-24 18:22:49 - 50Mb Promotional Data
Our records also indicate that the weekly bundle was used up as there were multiple sessions active on your device. The weekly bundles were depleted prior to the promotional bundles as they weekly bundles have a shorter validity period and as per our business rule, it is the bundle with the shortest validity period that gets depleted first.
This was used against Internet.
Please note that data depletion is dependent on your data usage and due to multiple sessions running on your device.
The reason the session deducted so much data is due to all the pending sessions and the size of those sessions. To avoid this from happening you should log off all your Internet sessions, clear your browser tabs and restrict you background.
The itemized billing on the un-billed invoice for November month not as yet finalized reflect data volume used 1.911 GB. Itemized billing report can only be requested once finalized charge will be added to the account due to this service not active on the account.
Kind Regards.
Alice van der Merwe
Complaints Analyst
Best regards,