JW
Janine W
1 reviews | Active since Oct 2018
16 Oct 2018, 17:33
Worst service
Firstly the service wasnt even worth one star. Its been 4 days with an ongoing issue of Data not being available on my new contract. No one provides feedback and no one apologizes or even acknowledges the issue.
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
16 Oct 2018, 23:49Thank you for your post.
We sincere apologized for any inconvenience incurred.
Cell number:***
We have sent the complaint to the back end team to assist us with feedback if the data has been allocated to your sim card. The first month will be prorate from the date the contact was activated 2018-10-13 until the close of the invoice date 20-11-2018.
You have 33.73 Internet GB data available.
We are waiting on feedback.
Kind Regards,
Alice van der Merwe
Complaints Analyst
.
Best regards,
MTN South Africa's reply16 Oct 2018, 23:49
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Cell number:***
We have sent the complaint to the back end team to assist us with feedback if the data has been allocated to your sim card. The first month will be prorate from the date the contact was activated 2018-10-13 until the close of the invoice date 20-11-2018.
You have 33.73 Internet GB data available.
We are waiting on feedback.
Kind Regards,
Alice van der Merwe
Complaints Analyst
.
Best regards,
JW
Janine W's updateReviewer Update
17 Oct 2018, 06:57The data was loaded but i couldn't connect on any platform when phonin 1555 it was confirmed no connection
JW
Janine W's update17 Oct 2018, 06:57
Reviewer Update
The data was loaded but i couldn't connect on any platform when phonin 1555 it was confirmed no connection
MTN South Africa's replyOfficial
17 Oct 2018, 10:49Thank you for your feedback.
The billing support team confirmed the data was loaded. Thank you for the confirmation.
The un billed invoice for October month not as yet finalized reflects that the connection is sorted now due to the sim card in use for Internet connection from the 13th of October.
Note as well the line activation was only done on the 13th activation to the network can take up to 2-24 hours before the sim card can be used.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply17 Oct 2018, 10:49
Official
Thank you for your feedback.
The billing support team confirmed the data was loaded. Thank you for the confirmation.
The un billed invoice for October month not as yet finalized reflects that the connection is sorted now due to the sim card in use for Internet connection from the 13th of October.
Note as well the line activation was only done on the 13th activation to the network can take up to 2-24 hours before the sim card can be used.
Kind Regards,
Alice van der Merwe
Best regards,