JEJG
Jacques En Jodine Grobler
1 reviews | Active since Oct 2017
17 Sept 2018, 12:49
Worst service
Been trying to sort out my account for 2 weeks now! I upgraded to a Huawei P smart combo deal. This includes x2 huawei p smart phones with 2 simcards. On the one simcard is a smart for me m contract and the other a FREE mtn choice flexi R110. The FREE R110 flexi is costing me R300 per month now where it is supposed to be a Free subscription!!!! I called them every day now for the past 2weeks and all they can tell me is that they have logged a call and emailed the agent who helped me when I upgraded my contract. This is costing me time and money and I would never recommend mtn to anyone.
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
18 Sept 2018, 07:25Good day Jacques En Jodi*****bler
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert to you
Kind regards,
Dinesh Kowlasar
Complaints Management Team.
Best regards,
MTN South Africa's reply18 Sept 2018, 07:25
Official
Good day Jacques En Jodi*****bler
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert to you
Kind regards,
Dinesh Kowlasar
Complaints Management Team.
Best regards,
MTN South Africa's replyOfficial
18 Sept 2018, 09:05Good day Jodine
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our telephone conversation your query has been escalated to our billing department to rectify.I will contact you to advise on the progress and completion of your query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Dinesh Kowlasar
Complaints Management team
Best regards,
MTN South Africa's reply18 Sept 2018, 09:05
Official
Good day Jodine
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our telephone conversation your query has been escalated to our billing department to rectify.I will contact you to advise on the progress and completion of your query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Dinesh Kowlasar
Complaints Management team
Best regards,