Item: MTN South Africa
Rating: 1
Author: Hayley R

MTN South Africa's replyOfficial

10 Sept 2018, 22:10

Thank you for your post.

We sincere apologized for any inconvenience incurred.

Please assist us with the MTN account or cell number in question for the product to be removed.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

MTN South Africa's reply10 Sept 2018, 22:10

Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

Please assist us with the MTN account or cell number in question for the product to be removed.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

MTN South Africa's replyOfficial

12 Sept 2018, 08:03

Good day Hailey,

We have tried to contact you, on voice mail.

We have not received any feedback from you as yet, if the complaint is not resolved please assist us with the information requested.

Kind Regards,

Alice van der Merwe

Best regards,

MTN South Africa's reply12 Sept 2018, 08:03

Official

Good day Hailey,

We have tried to contact you, on voice mail.

We have not received any feedback from you as yet, if the complaint is not resolved please assist us with the information requested.

Kind Regards,

Alice van der Merwe

Best regards,

HR

Hayley R's updateReviewer Update

12 Sept 2018, 08:13

Hi You can call me on *** I have ordered a mobile Wifi pocket router which got delivered to me on the 2018/06/05 the very same day I took it into the Mtn store and returned the product and got a work order number of wo*** and was advised that the product will be cancelled how ever since then nothing has happened !

HR

Hayley R's update12 Sept 2018, 08:13

Reviewer Update

Hi You can call me on *** I have ordered a mobile Wifi pocket router which got delivered to me on the 2018/06/05 the very same day I took it into the Mtn store and returned the product and got a work order number of wo*** and was advised that the product will be cancelled how ever since then nothing has happened !

HR

Hayley R's updateReviewer Update

12 Sept 2018, 19:49

You guys only tried calling me one time and that was it ? And didn’t even respond to my message or call back !!!!

HR

Hayley R's update12 Sept 2018, 19:49

Reviewer Update

You guys only tried calling me one time and that was it ? And didn’t even respond to my message or call back !!!!

MTN South Africa's replyOfficial

26 Sept 2018, 20:24

Thank you for your feedback and time online and confirmation of the account details.

MTN account number A***.

We have sent the reference number wo*** to our Midrand Warehouse to confirm the RMA number for the device received from the stores.

Once they confirm the RMA number the contract will be cancelled. Credit will be passed and refund done to the bank details we have on the account.

We will keep you updated. The debit order is now cancelled on our side.

Kind Regards,

Alice van der Merwe

Best regards,

MTN South Africa's reply26 Sept 2018, 20:24

Official

Thank you for your feedback and time online and confirmation of the account details.

MTN account number A***.

We have sent the reference number wo*** to our Midrand Warehouse to confirm the RMA number for the device received from the stores.

Once they confirm the RMA number the contract will be cancelled. Credit will be passed and refund done to the bank details we have on the account.

We will keep you updated. The debit order is now cancelled on our side.

Kind Regards,

Alice van der Merwe

Best regards,

MTN South Africa's replyOfficial

27 Sept 2018, 14:37

Thank you for your patience.

We have received feedback , the device was received as per reference RMA ***.

We are waiting for feedback for the MICROSOFT SOFTWARE 365 MS OFFICE 365 PERSONAL (QQ2-00557).

Update will follow soon.

Kind Regards,

Alice van der Merwe

Best regards,

MTN South Africa's reply27 Sept 2018, 14:37

Official

Thank you for your patience.

We have received feedback , the device was received as per reference RMA ***.

We are waiting for feedback for the MICROSOFT SOFTWARE 365 MS OFFICE 365 PERSONAL (QQ2-00557).

Update will follow soon.

Kind Regards,

Alice van der Merwe

Best regards,

HR

Hayley R's updateReviewer Update

27 Sept 2018, 23:06

Is there any feedback regarding the ms office 365?

HR

Hayley R's update27 Sept 2018, 23:06

Reviewer Update

Is there any feedback regarding the ms office 365?

HR

Hayley R's updateReviewer Update

01 Oct 2018, 09:03

Any feedback ? Will the funds be returned ?

HR

Hayley R's update01 Oct 2018, 09:03

Reviewer Update

Any feedback ? Will the funds be returned ?

HR

Hayley R's updateReviewer Update

04 Oct 2018, 10:32

Hi I missed your call Alice Could you please give me a number to call back I still did not get feedback regarding the ms 365 ?

HR

Hayley R's update04 Oct 2018, 10:32

Reviewer Update

Hi I missed your call Alice Could you please give me a number to call back I still did not get feedback regarding the ms 365 ?

MTN South Africa's replyOfficial

10 Oct 2018, 20:53

Mrs Haley,

My apology for this complaint taken so long to be resolved. This was due to the waiting for the RMA number for the MICROSOFT SOFTWARE 365. Midrand stores confirmed now that the disk was received back as per RMA number RMA***)

The contract will be cancelled , i am just waiting on feedback and confirmation.

We will start with the credit process tomorrow.

Kind Regards,

Alice van der Merwe

Best regards,

MTN South Africa's reply10 Oct 2018, 20:53

Official

Mrs Haley,

My apology for this complaint taken so long to be resolved. This was due to the waiting for the RMA number for the MICROSOFT SOFTWARE 365. Midrand stores confirmed now that the disk was received back as per RMA number RMA***)

The contract will be cancelled , i am just waiting on feedback and confirmation.

We will start with the credit process tomorrow.

Kind Regards,

Alice van der Merwe

Best regards,

HR

Hayley R's updateReviewer Update

10 Oct 2018, 21:08

Thank you so much Await ur feedback

HR

Hayley R's update10 Oct 2018, 21:08

Reviewer Update

Thank you so much Await ur feedback

HR

Hayley R's updateReviewer Update

15 Oct 2018, 10:27

Hi when will the credit process start ?

HR

Hayley R's update15 Oct 2018, 10:27

Reviewer Update

Hi when will the credit process start ?

MTN South Africa's replyOfficial

18 Oct 2018, 19:16

Good day Haley

My apology for this taken so long.

The contract is now cancelled we are just waiting for the ***** department to assist with the journal credit of R942.18?, this need to be approved, the approval will take place next week and the refund will be requested as well.

Kind Regards,

Alice van der Merwe

Best regards,

MTN South Africa's reply18 Oct 2018, 19:16

Official

Good day Haley

My apology for this taken so long.

The contract is now cancelled we are just waiting for the ***** department to assist with the journal credit of R942.18?, this need to be approved, the approval will take place next week and the refund will be requested as well.

Kind Regards,

Alice van der Merwe

Best regards,

MTN South Africa's replyOfficial

18 Oct 2018, 19:18

Good day Haley

My apology for this taken so long.

The contract is now cancelled we are just waiting for the ***** department to assist with the journal credit of R942.18?, this need to be approved, the approval will take place next week and the refund will be requested as well.

Kind Regards,

Alice van der Merwe

Best regards,

MTN South Africa's reply18 Oct 2018, 19:18

Official

Good day Haley

My apology for this taken so long.

The contract is now cancelled we are just waiting for the ***** department to assist with the journal credit of R942.18?, this need to be approved, the approval will take place next week and the refund will be requested as well.

Kind Regards,

Alice van der Merwe

Best regards,

HR

Hayley R's updateReviewer Update

19 Oct 2018, 09:26

Thank you await ur feedback

HR

Hayley R's update19 Oct 2018, 09:26

Reviewer Update

Thank you await ur feedback

MTN South Africa's replyOfficial

24 Oct 2018, 15:15

Thank you so much for your patience, we do appreciate this.

Please be advised the journal credit for R761.96 has been placed on the account. This journal credit is for all the successful debit orders debited on the account.

The refund was logged today with the banking department to allocate the amount back to your bank account as per the system information we have for you bank details.

Please give +-5 working days for the refund to reflect in your Standard bank account.

Your reference ***.

Kind Regards,

Alice

Best regards,

MTN South Africa's reply24 Oct 2018, 15:15

Official

Thank you so much for your patience, we do appreciate this.

Please be advised the journal credit for R761.96 has been placed on the account. This journal credit is for all the successful debit orders debited on the account.

The refund was logged today with the banking department to allocate the amount back to your bank account as per the system information we have for you bank details.

Please give +-5 working days for the refund to reflect in your Standard bank account.

Your reference ***.

Kind Regards,

Alice

Best regards,

MTN South Africa's replyOfficial

24 Oct 2018, 15:16

Thank you so much for your patience, we do appreciate this.

Please be advised the journal credit for R761.96 has been placed on the account. This journal credit is for all the successful debit orders debited on the account.

The refund was logged today with the banking department to allocate the amount back to your bank account as per the system information we have for you bank details.

Please give +-5 working days for the refund to reflect in your Standard bank account.

Your reference ***.

Kind Regards,

Alice

Best regards,

MTN South Africa's reply24 Oct 2018, 15:16

Official

Thank you so much for your patience, we do appreciate this.

Please be advised the journal credit for R761.96 has been placed on the account. This journal credit is for all the successful debit orders debited on the account.

The refund was logged today with the banking department to allocate the amount back to your bank account as per the system information we have for you bank details.

Please give +-5 working days for the refund to reflect in your Standard bank account.

Your reference ***.

Kind Regards,

Alice

Best regards,

HR

Hayley R's updateReviewer Update

24 Oct 2018, 15:18

Thank you so much for your help Alice You have been so amazing and efficient !! Keep it up

HR

Hayley R's update24 Oct 2018, 15:18

Reviewer Update

Thank you so much for your help Alice You have been so amazing and efficient !! Keep it up

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