cR
courtnay R
1 reviews | Active since May 2016
18 Jul 2018, 10:09
Worst service
This is the worst network ever. I am trying to cancel my contract but no one answers at the retention department. Your system sucks.
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
23 Jul 2018, 16:40Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please can you assist me with the MTN account number to send the request to the Retentions department supervisors to assist you with the cancellation request.
Please confirm as well if you request for the number to be transferred to a prepaid option. If yes please note that all data, airtime , SMS and minutes left on the sim card will be lost in 2-*24 hours.
Note as well if you choose the prepaid option the cell number need to be used to make calls, if no calls is made from the cell number the number will be reversed back and allocated to a another user.
My email address ***
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply23 Jul 2018, 16:40
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please can you assist me with the MTN account number to send the request to the Retentions department supervisors to assist you with the cancellation request.
Please confirm as well if you request for the number to be transferred to a prepaid option. If yes please note that all data, airtime , SMS and minutes left on the sim card will be lost in 2-*24 hours.
Note as well if you choose the prepaid option the cell number need to be used to make calls, if no calls is made from the cell number the number will be reversed back and allocated to a another user.
My email address ***
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
23 Jul 2018, 16:41Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please can you assist me with the MTN account number to send the request to the Retentions department supervisors to assist you with the cancellation request.
Please confirm as well if you request for the number to be transferred to a prepaid option. If yes please note that all data, airtime , SMS and minutes left on the sim card will be lost in 2-*24 hours.
Note as well if you choose the prepaid option the cell number need to be used to make calls, if no calls is made from the cell number the number will be reversed back and allocated to a another user.
My email address ***
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply23 Jul 2018, 16:41
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please can you assist me with the MTN account number to send the request to the Retentions department supervisors to assist you with the cancellation request.
Please confirm as well if you request for the number to be transferred to a prepaid option. If yes please note that all data, airtime , SMS and minutes left on the sim card will be lost in 2-*24 hours.
Note as well if you choose the prepaid option the cell number need to be used to make calls, if no calls is made from the cell number the number will be reversed back and allocated to a another user.
My email address ***
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,