Worst service

Item: MTN South Africa
Rating: 1
Author: Labeeqah P

Recently I took out a cellphone contract with mtn so part of my package for the first 3 months I should receive 10gigs and thereafter 1gig per month. It's been my 2nd month and still no 10gigs I only received 1 gig. I contacted the guy who helped me and within 2/3 days I received an sms with a case number but still nothing has been done! I am so sick and tired going back & forth to mtn regarding this and nobody can help me so why even have this offer when you can't deliver? Mtn sucks I won't recommend anybody to deal with them & airtime just disappear without me even using my phone.

I regret even getting a contract with them. Useless!

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

18 Dec 2017, 12:13

Good day Miss Petersen,

Thank you for your post and taking my call.

We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.

We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible. Your reference number for the request is ***

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,

MTN South Africa's reply18 Dec 2017, 12:13

Official

Good day Miss Petersen,

Thank you for your post and taking my call.

We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,

Labeeqah P's updateReviewer Update

18 Dec 2017, 15:27

Thank you Kabelo it's all sorted Now!

Labeeqah P's update18 Dec 2017, 15:27

Reviewer Update

Thank you Kabelo it's all sorted Now!

Worst service

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