Worst service
Mtn the glen opposite telkom sells broken phones then when you take it back they don’t have the decency to contact you to inform you of what is happening to make it worse head office doesn’t respond to complaints lodged
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
11 Dec 2017, 22:56Thank you for your post,
We acknowledge the receipt of your complaint and apologise for any inconvenienced experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to MTN GLEN Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaint Management Team
Best regards,
MTN South Africa's reply11 Dec 2017, 22:56
Official
Thank you for your post,
We acknowledge the receipt of your complaint and apologise for any inconvenienced experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to MTN GLEN Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaint Management Team
Best regards,
's updateReviewer Update
13 Dec 2017, 08:20Thank you for your response I would like this issue to be resolved as soon as possible as I’m tired of being told it’s been sent here there and everywhere or been given the incorrect information if there is no response in 48 hours I have no choice but to make it a legal matter and write to the Icasa and take it further .
's update13 Dec 2017, 08:20
Reviewer Update
Thank you for your response I would like this issue to be resolved as soon as possible as I’m tired of being told it’s been sent here there and everywhere or been given the incorrect information if there is no response in 48 hours I have no choice but to make it a legal matter and write to the Icasa and take it further .
's updateReviewer Update
13 Dec 2017, 08:20Thank you for your response I would like this issue to be resolved as soon as possible as I’m tired of being told it’s been sent here there and everywhere or been given the incorrect information if there is no response in 48 hours I have no choice but to make it a legal matter and write to the Icasa and take it further .
's update13 Dec 2017, 08:20
Reviewer Update
Thank you for your response I would like this issue to be resolved as soon as possible as I’m tired of being told it’s been sent here there and everywhere or been given the incorrect information if there is no response in 48 hours I have no choice but to make it a legal matter and write to the Icasa and take it further .