TM
Thabile M
1 reviews | Active since Jun 2017
15 Jun 2017, 12:56
Worst Service
<p><span style="color: #000000; font-family: sans-serif; font-size: 16. ********** ********** 6px;">Please note that I have found no joy from MTN, especially of late. </span><br style="color: #000000; font-family: sans-serif; font-size: 16. ********** ********** 6px;" /><span style="color: #000000; font-family: sans-serif; font-size: 16. ********** ********** 6px;">A sale for a ***** on my name causing ME to pay up and hold up my upgrade.</span></p> <p><span style="font-family: sans-serif; font-size: 16. ********** ********** 6px;">Then salesman known to be Bradley loading me on a month to month without my request and jeorpadising yet again my attempts for upgrade with no followup from my attempts to resolve.</span><span style="color: #000000; font-family: sans-serif; font-size: 15. ********** ********** 3px;">Interesting how I've spoken to more than 15 people and all giving inconclusive information and different stories (stories..) that never support counterparts/ colleagues of MTN. My payment that I was told to pay to reflect on my account in 3days now not showing. I don't have a phone but I've paid MTN without fail for many years.</span></p>
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
15 Jun 2017, 18:33Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Best regards,
MTN South Africa's reply15 Jun 2017, 18:33
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Best regards,
TM
Thabile M's updateReviewer Update
15 Jun 2017, 19:32Mike..I am almost reluctant to say 'Thank you' after all the Thank you'd I've availed. Only humanity and upbringing brings me to say 'Thank you Mike' - not out of confidence to MTN.
Mike it shouldn't be mission impossible for your finance to identify that my actual account with you is not in arrears outside of the account that you have already closed as *****, how is it that MTN cannot make the call for my upgrade? How is it that you'd illtreat a long standing customer?
My satisfaction would be to hear a phone is being delivered, failing which is then clearly giving all due amounts to make payments and close my relations with MTN and find alternative so I can be back to connectivity. I don't think that's a lot to ask.
Kindly advise direction - soonest.
TM
Thabile M's update15 Jun 2017, 19:32
Reviewer Update
Mike..I am almost reluctant to say 'Thank you' after all the Thank you'd I've availed. Only humanity and upbringing brings me to say 'Thank you Mike' - not out of confidence to MTN.
Mike it shouldn't be mission impossible for your finance to identify that my actual account with you is not in arrears outside of the account that you have already closed as *****, how is it that MTN cannot make the call for my upgrade? How is it that you'd illtreat a long standing customer?
My satisfaction would be to hear a phone is being delivered, failing which is then clearly giving all due amounts to make payments and close my relations with MTN and find alternative so I can be back to connectivity. I don't think that's a lot to ask.
Kindly advise direction - soonest.
TM
Thabile M's updateReviewer Update
06 Jul 2017, 11:25Good day
Please note yet again todaybI have received SMS's notifying me of a month-to-month upgrade done without my request by a person named Broadly who cannot be reached.
Call center also not being any help, I write on this platform that you retract this upgrade and escalate this with Tiny Tsele who also out of reach.
NOTE: Telroy has made me to call only on Monday 10.07.2017 to move this number to prepaid.
Which I will do. I have no intentions of any form of upgrade or contract with MTN.
TM
Thabile M's update06 Jul 2017, 11:25
Reviewer Update
Good day
Please note yet again todaybI have received SMS's notifying me of a month-to-month upgrade done without my request by a person named Broadly who cannot be reached.
Call center also not being any help, I write on this platform that you retract this upgrade and escalate this with Tiny Tsele who also out of reach.
NOTE: Telroy has made me to call only on Monday 10.07.2017 to move this number to prepaid.
Which I will do. I have no intentions of any form of upgrade or contract with MTN.