GS
Gerhard S

1 reviews | Active since Jun 2017

09 Jun 2017, 11:08

Worst service

<p>I was contacted by Summer mobile on behalf of Mtn in January to renew my contract. I agreed to go ahead with the promotion they were running.</p> <p> </p> <p>I received a new sim card and thought everything was in order but after not receiving my 50gb data I phoned Summer mobile.</p> <p> </p> <p>To my disappointment I was told I had to phone Mtn. I then phoned Mtn but again was told to phone Summer mobile.</p> <p> </p> <p>I eventually gave up and phoned head office to complain. After logging several complaints I eventually got through to someone who said they would help me.</p> <p> </p> <p>She only phoned me back once to ask me something. I gave her the details she required but have not heard anything from her. I have phoned and emailed every day for the last month but nobody even rep**** or answered me.</p> <p> </p> <p>This is the worst service I have ever received from anyone. I have been with Mtn for many years but I am now going to change to a network who actually cares about customers</p> <p> </p> <p>It has been six months now and I feel cheated frustrated and very disappointed.</p>

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Replies (5)
MTN South Africa
MTN South Africa's reply11 Jun 2017, 17:48
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

warm regards

mike

Best regards,

GS
Gerhard S's update13 Jun 2017, 08:50
Reviewer Update

Mtn, what a joke! After six months they tell me I do not qualify for the promotion I was offered by them...

They are still taking my money? For what?

GS
Gerhard S's update14 Jun 2017, 18:20
Reviewer Update

Still no answer???

GS
Gerhard S's update14 Jun 2017, 18:22
Reviewer Update

Will not recommend Mtn to anyone ever again.

GS
Gerhard S's update08 Jul 2017, 18:28
Reviewer Update

Thanks Mike