1 reviews | Active since Jun 2017
Worst service
<p>I was contacted by Summer mobile on behalf of Mtn in January to renew my contract. I agreed to go ahead with the promotion they were running.</p> <p> </p> <p>I received a new sim card and thought everything was in order but after not receiving my 50gb data I phoned Summer mobile.</p> <p> </p> <p>To my disappointment I was told I had to phone Mtn. I then phoned Mtn but again was told to phone Summer mobile.</p> <p> </p> <p>I eventually gave up and phoned head office to complain. After logging several complaints I eventually got through to someone who said they would help me.</p> <p> </p> <p>She only phoned me back once to ask me something. I gave her the details she required but have not heard anything from her. I have phoned and emailed every day for the last month but nobody even rep**** or answered me.</p> <p> </p> <p>This is the worst service I have ever received from anyone. I have been with Mtn for many years but I am now going to change to a network who actually cares about customers</p> <p> </p> <p>It has been six months now and I feel cheated frustrated and very disappointed.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Best regards,
Mtn, what a joke! After six months they tell me I do not qualify for the promotion I was offered by them...
They are still taking my money? For what?
Mtn, what a joke! After six months they tell me I do not qualify for the promotion I was offered by them...
They are still taking my money? For what?
Still no answer???
Still no answer???
Will not recommend Mtn to anyone ever again.
Will not recommend Mtn to anyone ever again.
Thanks Mike
Thanks Mike
