GS
Gerhard S
1 reviews | Active since Jun 2017
14 Sept 2017, 20:19
Worst service
Complaint several times. Dit not receive the contract I was offered in January. Problem still not resolved!
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Replies (1)
MTN South Africa's replyOfficial
14 Sept 2017, 21:26Dear Gerhard,
Thanks very much for your feedback. I'm very sorry to hear that you weren't completely happy with your experience with us.
I will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply14 Sept 2017, 21:26
Official
Dear Gerhard,
Thanks very much for your feedback. I'm very sorry to hear that you weren't completely happy with your experience with us.
I will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,