1 reviews | Active since Mar 2017

14 Mar 2017, 14:33

Worst Service

<p>I was applying for credit at one of the know financial institutes only to be advised that there may be a challenge with my RCS review process. I was advised to contact Compuscan which I did and did not experience any issues. Compuscan advised to contact Transunion to check whether all my accounts were up to date which is exactly what I did. Upon my contact I was Informed that my MTN subscription account was not updated and has 2 - 3 months of outstanding information therefore will hinder me as it may reflect me as a bad payer with other institutions. I requested a number to call for MTN to resolve the matter. I contacted several numbers after being sent from pillar to post merely to request my details to be updated so that my life may not be so inconvenienced. I was referred to the credit department which thereafter I was referred to legal and provided a reference number : 249 913 077 to say that a query has been logged and will be resolved in 24hrs. The query was logged on Thursday the 9th midday, I contacted the relevant provider on Friday the 10th to enquire and did not receive positive feedback. I contacted Transunion today (14th) and have been advised that the details still have not been updated and the information is outstanding. I feel extremely inconvenienced as I need to apply for finance to assist me in repairs for my vehicle unfortunately I am unable to do so due to this ordeal. Please can I receive some aid/assistance so that this provider refrains from providing poor service to clients and messing with people's live. </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply19 Mar 2017, 17:08
Official

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Kind Regards
Siphumezo
REQ:***

Best regards,