Worst Service

<p>I phoned in January 2017 to upgrade my contract after I received numorous smses stating I can upgrade. After phoning I requested an iPhone SE on the special they advertised. After a week of not hearing anything back, I phoned again only to hear sorry they dont have stock and dont know when they will receive.</p> <p>Then I asked what apple phone do you have stock of and the person told me that they have the iPhone 6s in stock. I order the iPhone 6s then so that I can get the upgrade completed.</p> <p>After weeks of no feedback from MTN and still getting numeorus smses stating that I need to upgrade, I phoned again and spoke to a Dillan person. Everytime I phoned so far, I had to be on hold for at least 15min. Dillan then told me that there is no stock of the iPhone 6s. I then asked for a supervisor where i get transferred to Customer Care that says they dont know why I got through to them. I spoke to that supervisor and had to explain myself over again. </p> <p>For once the supervisor phoned me back and left a voice message stating that Dillan will phone me back just now.</p> <p>Dillan then phoned me and told me that there is no stock still and they dont know when they will ever get. (remember this was a special they advertised)</p> <p>He said he will check what phones they have in stock and get back to me. After 5 days i phoned back only for him to tell me there is still no stock. He said he is not by his desk and he will phone me from his desk just now.</p> <p>I gave up my lunch time waiting for him to phone back, but when I phoned back and had to kick and scream to get through to him, only to find out that he is on lunch.</p> <p>What pathetic service just to get an upgrade on their own systems.</p> <p>Cant wait to get away from them.</p>