Hellopeter
Share Your Experience

1 reviews | Active since Nov 2010

03 Aug 2020, 08:51

Worst service!

Ref *** I have received the following email with yet another ref no. and I am not happy with this reply!! I have been emailing customer care and retentions for more than 2 weeks, I have been calling 135 for more than 2 weeks, I have been on Facebook and Twitter for more than 2 weeks, i have been on Hellopeter, I paid my termination fee last Monday and sent pop......PLEASE, THIS MUST STOP! Email: Good day Celia, Thank you for emailing Customer care. Please accept our apologies for the delayed response. Due to Covid-19 Lockdown, some of our offices are closed. Therefore, we receive high volume of email queries and this has affected our turnaround time. We apologize for any inconvenience caused thereof. Please note that we have redirected your request to our Retentions department to assist. You may also contact our Retentions department directly by calling 135 and choose option 3 on the menu. (Monday to Friday from 08h00 till 17h00) We trust that you find the above in order. Have a Y'ello Day. Kind Regards, Lungelo Mbonambi MTN SA Reference Number: ***

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Replies (1)
's update04 Aug 2020, 11:49
Reviewer Update
I am sick and tired of your standard answers. I have been trying for more than two weeks to cancel prepaid contract. Paid termination fee and sent proof of payment. Don't get anywhere with Facebook, Twitter, email or phone. Consultants say retentions do cancellations and retentions say only consultants can do cancellations. MTN is *****ing my money and my time!