mW
megan W

1 reviews | Active since Aug 2016

04 Aug 2016, 10:13

WORST SERVICE

<p>I have ordered a cellphone contract with MTN, the contract was was accepted 21 July 2016.</p> <p> </p> <p>My sim card activated the contract must have been between Tuesday 2 August and Today 4 August.</p> <p> </p> <p>I have since been calling them every day to ask them please please tell me when i will receive my phone.</p> <p> </p> <p>They told me i will receive it Wednesday 28 July 2016.</p> <p> </p> <p>I email customar care they cant help me.</p> <p> </p> <p>i facebook message them they cant help me.</p> <p> </p> <p>I call the branch from witch i ordered the phone and tells me that there is a ***** up at their head offices system.</p> <p> </p> <p>today i phoned customar care and there comes a message saying the will be closed 11 August 2016 and the just cut the line.</p> <p> </p> <p>so basicly i am still waiting for my phone and no one can give me a tracking number, i am so frustrated i dont know what to do anymore.</p> <p> </p> <p> </p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply10 Aug 2016, 13:26
Official

Good Day Megan Watson

Thank you for bringing this to our attention.

We are terribly sorry for the inconveniences that you experienced as a result of this

Kindly note that we have tried calling you without any luck. Please be advised contact customer care for assistance, please call 808 and select option 0 to be transferred to a consultant.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind regards,

Zukiswa

REQ: **********

Best regards,