1 reviews | Active since Jun 2015
Worst service
The whole wekend I try to get throught to MTN's call centre and evrytime i get throught the system is off line yesterday moring a gentle of the call centre took my details and said as soon as the system comes online I will get a call from him. I waited the whole day to get a call back from him eventally monday moring I picked up the phone because MTN suspened my lines( Main reason for my call to avoid that) but once MTN suspend my line I had no choice but to yet again after I was promised a call back(no calls was recieved) to pick up the phone and dialed the call centre where a lady assisted me and while on the line with her she recieved my payment. Just before 16:00 on monday afternoon a lady from MTN gave me a call with the incorrect information and when I tryed to tell her she is talking krap she put the phone down in my ear. Have to give MTN a 5star rating on **** service hope the right person reads this and gets back to me asap.
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the payment that you made its reflecting on the system and your line have been reconnected it should take within 2 to 24hrs.
warm regards
mike
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the payment that you made its reflecting on the system and your line have been reconnected it should take within 2 to 24hrs.
warm regards
mike
REQ:***
Best regards,
