HB
Henry B

1 reviews | Active since Feb 2015

03 Feb 2015, 11:51

Worst Service

I am receiving no customer service what so ever from Mtn. I upgraded with Nashua mobile and I went from an anytime 200 to a my choice 100. Mtn took over all the Nashua Mobile accounts. The people that helped me told me that I will be paying less and actually receive more airtime. I should be paying R369 pm and receive 100 minutes 100 sms's and 100 meg data, but now I am paying R469 and only get R200 airtime (88 minutes) and 25 sms's. I have been trying to sort this out for the last two week, but no success. I am really tired of this poor service.

0
Replies (1)
MTN South Africa
MTN South Africa's reply13 Feb 2015, 15:32
Official
Hello rikusblomerus,

Thank you for taking time to raise your concerns with MTN.

Please accept our apologies for any inconvenience that this may have caused.

This matter has been escalated to the the relevant management team for urgent attention. Someone will provide you with feedback.

Regards,
Ebbedene
REQ:***

Best regards,