Worst service!!

I have been since mtn since 2013 and it was great until now!

When wanted to get a second contract in October last year, they initially denied me getting a contract sighting that I have an amount outstanding from when I upgrade in March of some year - apparently this amount resulted due to a change my contract package and I didn't pay the difference which does not amke sense as they charged the pro-rata amount with the coming. Nonetheless, I paid the subscription and they then proceeded to give me a data contract.

When I got the new contract I filled in my banking details from which they were to deduct my instalments for the one contract, they did not update the banking details which caused their debit order to bounce. They added the new contract on the same account number as the previous one and did not explain to me that this would now both go off at the same time. Which was not what I wanted at all, because my first contract is paid on a cash basis.

When I went to ask about this and to pay my account, the consultant told me that the banking details they had on the system was from my previous bank. I told them that I did not want both contracts going of my bank, the consultant said it was not possible to change now. She instructed me to call the call centre while I was in the shop - I did this and I changed my banking details with the consultant, yet the next month they still did not debit my account.

In January I went into another branch to inquire about this again and still the system showed my old banking details and further more that I was overdue with amounts I had missed in some year in March and they had also added charges for the return debits from the bank account. I queried this and the consultants themselves could not understand I called the call centre on many occasion, I sent an email to customer services and still they all pointed me amounts from March and the return bank debits!

In June I paid this money that was in arrears and to make sure I was not overdue, I continued to pay my normal monthly subscription. August I went for an upgrade and nothing was said and everything was processed. On Monday my line was closed, when I called mtn they told me it was due to my account being overdue by R1800! I told the consultant that it can't be possible because I have beeeen paying my account and that I have two contracts that I pay at different times of the month, I told her that the contracts should not even be under one account. The consultant was very rude and asked me questions like "why do I pay at different times of the month", and " if I wanted the contract to be separate why did I not do so at time of upgrade" - like I was given the option, it was me who made the fault or I was told I could change at time of upgrade. When I noted to her that everything that i was complaining about should be on record, she said it wasn't.

I asked her to email me my invoices, since I had not gotten them. She asked that I give her my email address, when i said it should be on my profile because mtn has sent me other correspondence before she dropped the phone in my ear!!