Worst Service

Good Day, I have a contract with MTN and every month I receive 20GB Anytime data and 20GB Night Express. Then on the 26th every month they will debit R222,55 from my account. Then on the 17th September I only received 5GB for anytime data and 20GB night express then I called them same day so they can rectify that.I have been calling 135 number since the 17th September and always I am promised that someone will contact me within 48 hours and my case has been escalated but still nothing up to today. Always when I call their number I have never hold less that 33minutes and still I get told that the matter has been escalated and they will advise within 2 to 8 hours . On the 26th September I spoke to Sphumelelo Nozaza who sent me an e mail saying I can also e mail her to check if the matter has been resolved I did but no reply to my mails . On the 4th October they sent me an email asking for my Mtn pin ; Id no ; Address;Name of bank/ account type and Email address/ work telephone number. I even asked them to send me a quote to pay up my account and close it still nothing .My Ref No's: REQ*** ;*** ;***;***;*** ;SMC/*** and *** . Regards N.L. Spaile

It has been three weeks now and instead of receiving my 15GB for Anytime data outstanding I am getting sms's which says the matter has been resolved/closed. Surprisingly enough there was no mistake with the debit as they took R222.55 the full amount has been debited from my account. There is no value for money here now I had to even top up which is something I am not used to doing hence I took the contract. So now you tell me what I suppose to do because I am really disappointed at your service.

So tell me how much am I suppose to pay in order to cancel this contract.