PS
Petro S
1 reviews | Active since Aug 2019
27 Aug 2019, 15:26
Worst Service!!!
Hi can someone please assist with canceling a MTN contract I took out with MTN Direct. They contacted me for a contract and send me the wrong handset is February 2019. I sent the handset back within 7 days.
I called numerous times to the call centre to have this contract cancelled but no one can assist. They transfer you to retentions. Then they can't assist. Then they transfer me back to Mtn Direct then they can't assist. Back and forth. No one can help. please just cancel my contract. I have never received such bad service ever before.
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MTN South Africa's replyOfficial
28 Aug 2019, 08:17Good Day Petro
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note that we are attending to this matter and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management team
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note that we are attending to this matter and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management team
MTN South Africa's reply28 Aug 2019, 08:17
Official
Good Day Petro
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note that we are attending to this matter and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management team
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note that we are attending to this matter and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management team