JM
Jean-Mari Markram
1 reviews | Active since Feb 2018
15 Feb 2018, 14:37
Worst server ever. Incorrect billing. *****ing my money.
Billing me incorrectly. Account/phone now been suspended 2 months because they can't take off the so called arrears. I don't ow anything as I cancelled my data but was still charged for it 2 months after cancelling it. Also didn't get airtime for 2 months. And the best of all...had over R900 airtime and they just took it all.
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Replies (3)JM
Jean-Mari Markram's updateReviewer Update
16 Feb 2018, 15:14Good day.
Please note that your system is incorrect. I cancelled my data in October ON THE APP!!!!!!!!!!! However, only after NOT receiving my December airtime and went in store to query, did they inform me the data cancellation never pulled through, so they requested (again) for it to be removed.
The last time I received data was 17 Oct as I only cancelled the data service around the 5th of Oct. I refuse to pay for the Nov and Dec data as I NEVER RECEIVED IT!!!!!!! This is bull****. How can you not pick up that I didn't get my data in Nov and Dec. Your system is poorly set up as why did it not pull through to you that I did indeed cancel the data on the app in OCTOBER!!!!
JM
Jean-Mari Markram's update16 Feb 2018, 15:14
Reviewer Update
Good day.
Please note that your system is incorrect. I cancelled my data in October ON THE APP!!!!!!!!!!! However, only after NOT receiving my December airtime and went in store to query, did they inform me the data cancellation never pulled through, so they requested (again) for it to be removed.
The last time I received data was 17 Oct as I only cancelled the data service around the 5th of Oct. I refuse to pay for the Nov and Dec data as I NEVER RECEIVED IT!!!!!!! This is bull****. How can you not pick up that I didn't get my data in Nov and Dec. Your system is poorly set up as why did it not pull through to you that I did indeed cancel the data on the app in OCTOBER!!!!
JM
Jean-Mari Markram's updateReviewer Update
16 Feb 2018, 15:39And to add to that....for the last 2yrs I've been paying atleast R10-20 extra on my bill every month....so shouldn't this have gone in a credit to my account. As this was said to me when I asked what will happen if I pay extra. So in this case my account should be in credit with roughly R300-R400.
JM
Jean-Mari Markram's update16 Feb 2018, 15:39
Reviewer Update
And to add to that....for the last 2yrs I've been paying atleast R10-20 extra on my bill every month....so shouldn't this have gone in a credit to my account. As this was said to me when I asked what will happen if I pay extra. So in this case my account should be in credit with roughly R300-R400.
JM
Jean-Mari Markram's updateReviewer Update
20 Feb 2018, 07:24Yet again poor service. I have not received my airtime and sms's for this month!!!!!
JM
Jean-Mari Markram's update20 Feb 2018, 07:24
Reviewer Update
Yet again poor service. I have not received my airtime and sms's for this month!!!!!