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jeannette P

1 reviews | Active since Jan 2014

12 Dec 2016, 09:08

Worst serivce ever!!!

<p>I was an Autopage customer, and in March 2016 the company migrated to MTN. and this is where all my trouble started. First they changed my Debit order date without my consent, and then my line were suspended time after time. I started paying cash and sent POP everymonth. BUT every 24th my line gets suspended as my pay date is on the 15th of everymonth. NO help from call centres at all. I then emailed and asked for detailed statements, and picked up that my March and April payments is not allocated on my account, and this result being constant in arrears. Starts beginning of October 2016, 65 emails were sent WITH proof of payment, 73 phonecalls to Call centre, and yet again my line stays suspended. How the hell do you manage to keep your customers if your staff is incompotent??????????????</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply13 Dec 2016, 12:37
Official

Good day Jeannette,

Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.

Kindly note that payment is required 21 days after the invoice has been generated when your payment method is Cash/EFT.

We have re-instated your service in the interim and we kindly request that you pay the current outstanding balance of R 558.18. If this amount has already been paid and it was sent to Autopage for reallocation as per your last correspondence with customer care you may ignore this request pay R 558.18.

We trust that you find the above in order.

Please do not hesitate to contact us for further assistance.

Kind regards,

Caylin Julius
MTN Complaints Management Team

REQ:***

Best regards,