GB
Gerhard B
1 reviews | Active since Nov 2009
28 Jul 2015, 16:50
Worst response time ever
Requested contract cancellation quote for cell *** in May, no response. Followed up in June, same thing, in July nothing. I will be canceling my work contract and encourage my staff to do the same too.
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Replies (1)
MTN South Africa's replyOfficial
11 Aug 2015, 16:30Hello gbuytendag,
We are truly sorry for the delayed response and for any inconvenience caused.
We have now escalated your complaint directly to our Cancellations Departments management team and requested that you be provided with the early termination fee and the process of the cancellation/migration to prepaid.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the delayed response and for any inconvenience caused.
We have now escalated your complaint directly to our Cancellations Departments management team and requested that you be provided with the early termination fee and the process of the cancellation/migration to prepaid.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply11 Aug 2015, 16:30
Official
Hello gbuytendag,
We are truly sorry for the delayed response and for any inconvenience caused.
We have now escalated your complaint directly to our Cancellations Departments management team and requested that you be provided with the early termination fee and the process of the cancellation/migration to prepaid.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the delayed response and for any inconvenience caused.
We have now escalated your complaint directly to our Cancellations Departments management team and requested that you be provided with the early termination fee and the process of the cancellation/migration to prepaid.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***