Worst repairs process

I have 2 iphones, one contracted to Vodacom and one to Mtn. I had an issue on both phones. Vodacom was slick and incredibly good in their resolving my issue. I had a loan phone and was well informed on the progress in the repairs. Mtn has had my other phone for 2 weeks now, i have no clue what they are busy doing with it. I got a call last week requesting me to deactivate the find my phone facility, i had technical difficulties and could not. I went to the service store today in Midrand and i am now advised that my phone is in Cpt! Clearly someone diesnt know what on earth they are doing and to top it all off, im advised i need to pay R300 cause i was not told to deactivate the find my phone facility. That is a 1 minute exercise had I only been made aware!<br> <br> This is totally ******* service, the worst i have ever seen. If i had a choice, id get my phone and move to another network today, cause clearly Mtn does not give 2 cents about their customers.