Worst Regional Manager in MTN Canal Walk and No professionalism from MTN Staff

I am highly upset on the level of service received from MTN Canal Walk. I took out a contract on Friday evening. On Saturday morning I called MTN Customer Care and advised that I am not happy with the phone and would like to return it. They advised me that I have 7 days to return the device to the store of purchase. On Sunday I went in to the store and spoke to 2 Sales Consultants they decided to laugh at me and my sister and said no you cant. I then proceeded to let them know that I called in and was advised that I can as I am within my cooling off period (the term the customer care agent used) then was told nope that does not apply to the store. The one guy then advised there are no managers in store but the Regional Manager is there and he will go speak to him. He went and returned and advised that no its not going to happen I then advised I will call Customer Care from the store and did just that. The Regional Manager knowing that I am there in store and unhappy walks past me to go to the Sales Consultant then talks and goes back to his desk. I get a customer care agent and they ask to speak to the consultant to advise him they have to take the phone he takes the call and they talk once done he tells me sorry not going to happen and the Regional manager gives a side remark to me staying you not going to win. I then ask for the Sales Consultants name and for the Regional Managers name that refuses to acknowledge a upset customer in the store as I would like to call a manager the next day and escalate this. The regional manager then states to the sales consultant no dont give my name its against popia act and he doesnt want to give he's details and you can fight this you wont win and basically made me feel unwelcomed and not cared for as a client.

From there I have been calling in to Customer Care to speak to a manager and been sent from pillar to post as no one wants to take ownership of the call. From Customer care, to billing to retention.

On Monday I finally got hold of a manager after refusing to drop and spoke to Mukelisiwe Mabele who finally listened and said she will send an email to the store but since then not 1 phone call but I can see they keep logging into my account as I keep getting the OTP pin that a Sales person logged into my account.

Its now Wednesday afternoon and my sister calls into the store and they advise he that they are aware of the complaint email but still no ownership and no one calling me to assist me as a unhappy customer.

I have been with MTN for years now and I am sorry due to this bad service I want nothing to do with them anymore.

I am a Manager as well and I will never treat a customer like that. I would have gone to the customer in store and advised so sorry Mam my Consultant just advised me you are unhappy can we chat and see how I can put you at ease, then hear me out and we can talk it through. But nope I guess no one at MTN in a management position is willing to even sit down and talk to an upset customer.