1 reviews | Active since Sept 2016

20 Sept 2016, 17:49

Worst provider ever

<p>Payment has been made by 29th August and still my account hasn't been reactivate i have phoned them several times been to the store several times and yet no communication from them. Legal says i still owe but when i phone in they said account is paid fully. I must email proof its not my job. I have so many reference numbers and still no one can assist me. Even when i did payment it reflect on their side and still they don't communicate. Its the worst experience every. We are in mid September and still no answer</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply21 Sept 2016, 16:21
Official

Good Day Nikita Coetzee

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly be advised that we have escalated the matter to the management team of our Legal department for urgent attention and to contact you with feedback.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.

Kind Regards,

Zukiswa

REQ:***

Best regards,