1 reviews | Active since Aug 2014
Worst Provider
<p>Worst customer support ever, from day 1 till present I only had terrible service with people not wanting to help you and is not sorting out any requests. I wish I never was a client of them.</p>
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with a summary of your complaint so that we may assist further.
Kind Regards,
Ishie.
Best regards,
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with a summary of your complaint so that we may assist further.
Kind Regards,
Ishie.
Best regards,
Good morning,
Hope you can help me.
I’ve logged a ticket with MTN Coverage in the beginning of the year, and not once I got any feedback from them. I had to phone every time to find out what’s the latest. Eventually after 5 months I was told the technician said that there is a coverage problem in Herm**** and they will have to come build a new tower. I’ve asked when are they planning to do so and was told in the next year or two. That’s when I said well that’s not going to help me now as I’m trying to run a business but no one can hardly get hold of me and I get tons of voicemails. Sometimes I only get them days after I was phoned.
Then I asked for some proof to give to the cancellations department and the lady was starting to get rude and they can’t give me proof.
Now the cancellation department transferred me to retention department and said that coverage department must give a report to confirm what the technician said about there is no coverage and then I must hand in my phone for cancellation and no extra charges to me as it’s not my fault that something has happened and I can’t get coverage anymore. The phone was tested with a Vodacom sim card and worked fine with no trouble at all. Retention department has put in a request to get the report from coverage department and two weeks later they still couldn’t get a report. I was advice to phone coverage department to get an update and when I asked but can’t you do it as you have requested the letter and in house it might be better as last time I was told they can’t give me a report. The lady become very inpatient and rude and later she put the phone down in my ear.
Now I’m back at square one…
Took a chance and phoned the coverage department again and they were helpful and said she will email the technician to ask him to send the report to retention department and to me.
In my mind, it can’t be this complicated, I initially only wanted MTN to fix the coverage issue but now would like to cancel as I can’t do my work like this. I’m the first contact at work and are supposed to get lots of phone calls daily but is not happening.
In the very beginning when I got the contract my phone died in the 3rd week where is was send in for assessment (iPhone 6s) and I was without a phone for this time when I eventually could get a new one as my old one could not be fixed. MTN Herm**** ordered me a different colour and refused to order me another one and apparently, I had to lose out on the R250 screen protector that was on my phone and the cover I bought from them as well is now a different colour to the phone they have ordered for me. MTN is the most useless branch you have and lots of people in Herm**** is complaining about them for being unhelpful and rude.
Unfortunately my experience with MTN has not been to good, please help me change this seeing.
Good morning,
Hope you can help me.
I’ve logged a ticket with MTN Coverage in the beginning of the year, and not once I got any feedback from them. I had to phone every time to find out what’s the latest. Eventually after 5 months I was told the technician said that there is a coverage problem in Herm**** and they will have to come build a new tower. I’ve asked when are they planning to do so and was told in the next year or two. That’s when I said well that’s not going to help me now as I’m trying to run a business but no one can hardly get hold of me and I get tons of voicemails. Sometimes I only get them days after I was phoned.
Then I asked for some proof to give to the cancellations department and the lady was starting to get rude and they can’t give me proof.
Now the cancellation department transferred me to retention department and said that coverage department must give a report to confirm what the technician said about there is no coverage and then I must hand in my phone for cancellation and no extra charges to me as it’s not my fault that something has happened and I can’t get coverage anymore. The phone was tested with a Vodacom sim card and worked fine with no trouble at all. Retention department has put in a request to get the report from coverage department and two weeks later they still couldn’t get a report. I was advice to phone coverage department to get an update and when I asked but can’t you do it as you have requested the letter and in house it might be better as last time I was told they can’t give me a report. The lady become very inpatient and rude and later she put the phone down in my ear.
Now I’m back at square one…
Took a chance and phoned the coverage department again and they were helpful and said she will email the technician to ask him to send the report to retention department and to me.
In my mind, it can’t be this complicated, I initially only wanted MTN to fix the coverage issue but now would like to cancel as I can’t do my work like this. I’m the first contact at work and are supposed to get lots of phone calls daily but is not happening.
In the very beginning when I got the contract my phone died in the 3rd week where is was send in for assessment (iPhone 6s) and I was without a phone for this time when I eventually could get a new one as my old one could not be fixed. MTN Herm**** ordered me a different colour and refused to order me another one and apparently, I had to lose out on the R250 screen protector that was on my phone and the cover I bought from them as well is now a different colour to the phone they have ordered for me. MTN is the most useless branch you have and lots of people in Herm**** is complaining about them for being unhelpful and rude.
Unfortunately my experience with MTN has not been to good, please help me change this seeing.