Worst possible customer service

In April 2022 my wifi device stopped working. I took it in to MTN who sent it away. In May they confirmed that the device is faulty and needs to be replaced but they can’t do it. I need to contact Mondo directly. I proceeded to contact them for the replacement device only to be informed that they will check my reference number that MTN provided me and if the device is faulty then they will cancel my contract and I can apply for a new contract because Mondo doesn’t replace faulty devices. My contract was then cancelled by Mondo. In June 2022 I receive a bill from MTN where I am charged for cancelling the contract. I immediately contact them and log a complaint and query. In July 2022 they finally come back saying Mondo has credited my account but they can’t yet provide me with a statement to show this. It should be updated soon.

It is now mid August and I am still fighting every day for the credit while my phone has been suspended twice due to the outstanding cancellation fees and MTN is threatening me with the credit buro.

NEVER NEVER NEVER do any contract with Mondo because the miscommunication between them and the service provider is ridiculous. MTNs customer service also just throws their hands in the air because they can’t do anything as Mondo Has to do the billing. According to Mondo- MTN has to do the billing.

Ultimately no follow up customer service and you as the customer have to keep following up with no results.

Worst companies I have ever done business with.