Worst Online Upgrade Experience

I am very annoyed with MTN at the moment.

This is the first time that we do our upgrades online, thinking that it will be a stress free and easy process... boy were we wrong.

We did the upgrade on the 4th December and we are on the 14th December and we still have yet been contacted by MTN for the arrangements to deliver the phone, but that is not the only issue. We had to phone multiple times to inquire.

We got an SMS on the 5th December that the Upgrade is complete and we are now on the new contract. GREAT! But, instead of a 24 month contract period (which we selected) the system captured it as a 36 month contract period.

On the 7th December I decided to contact MTN to sort it out. The person that processed my upgrade said to me that their was an issue and the system captured the contract period wrong and that it will be sorted out. She also said that the phone was supposed to be delivered on the 6th December, but their was an issue with the courier service and that she will sort it out. (This was only telephonic no email correspondence what so ever) GREAT! But:

**I also find it hard to believe that the phone was supposed to be delivered on the 6th December, as the courier company did not even phone me to make arrangements for the delivery. **

On the 12th December I phoned again, the agent I spoke to said that he cannot help me, because the upgrade was done online and that I need to speak to the person that processed my Upgrade, he will send an email to her to phone me back. I have not yet been contacted.

Today, I decided to call again to see if I can get any joy, yet the same issue, they will send an email to the person that processed my upgrade and she will contact me, but yet no phone call.

So, yes, here we sit and wait, but they deduct our money every month and when we want something in return we get shoved to the side. (Sounds fami****?)

Best regards.