ZN
Zikhona N
1 reviews | Active since Dec 2015
17 Mar 2017, 13:26
Worst Nightmare
<p>I have been waisting my time from February calling MTN along with their so called new insurance comapny Pinnacle Marketing, holding the line for more than 30 minutes for my call to be attended to.</p> <p>My phone was replaced and had to change the details with the insurance as i'm using a different device, insurance went up as expected but now i have been billed for 3 insurances whereas i only have one insurnace and no one is coming back to me both from MTN and Pinnacle Marketing, and now i will be billed +R900 for Feb instead of -R450. This is very unacceptable.</p>
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Replies (2)
MTN South Africa's replyOfficial
17 Mar 2017, 20:14Thank you for your post.
We apologize for any inconvenience incurred.
The system billed the invoice for prorate insurance fee from the time the new insurance service fee has been activated until 13/3
The system billed you twice for prorate service fee R143.00 however the system passed a automatically credit if R143.00 on the March invoice.
The next invoice will not be billed for prorate charges. Just the normal subscription fee for insurance service.
The March invoice was billed twice for the subscription fee, the account will be credited for the double charge the , the credit will reflect Monday.
Kind Regards,
Alice van der Merwe
Reference Number: ***6
Best regards,
MTN South Africa's reply17 Mar 2017, 20:14
Official
Thank you for your post.
We apologize for any inconvenience incurred.
The system billed the invoice for prorate insurance fee from the time the new insurance service fee has been activated until 13/3
The system billed you twice for prorate service fee R143.00 however the system passed a automatically credit if R143.00 on the March invoice.
The next invoice will not be billed for prorate charges. Just the normal subscription fee for insurance service.
The March invoice was billed twice for the subscription fee, the account will be credited for the double charge the , the credit will reflect Monday.
Kind Regards,
Alice van der Merwe
Reference Number: ***6
Best regards,
ZN
Zikhona N's updateReviewer Update
18 Mar 2017, 09:33Hi Alice,
Kindly call me to clarify this to me please as there are other amounts that you didn't mention and in order for me to feel at ease i need a call from you ASAP please.
ZN
Zikhona N's update18 Mar 2017, 09:33
Reviewer Update
Hi Alice,
Kindly call me to clarify this to me please as there are other amounts that you didn't mention and in order for me to feel at ease i need a call from you ASAP please.