1 reviews | Active since Jun 2016
Worst Network Service... *****ing our money
<p>MTN must really get their act together. They might be arround too long to realize that by providing a pathetic network coverage service they do upset their clients and neglect to make sure they can keep them</p> <p>I stay in part of centurion where we have most likely the worst signal imaginable. Its not only me complaining all neigbours complain People would be in front of your gate trying to call you, they dont get signal and neither do u as the call recepient. if you mange to get a call made it last for a few seconds and you get message " the network is currently unavailable" then have to call again. In other words you pay for the full 1st minute anmd never get option of paying per second so everytime you pay actually double for what you wanted to say in 1 minute....Thats blatantly called theft of our money we pay and they have the advantage. This problem is not limited to a specific brand of phone but every phone on market. Why do you as corporate MTN not get your act together and start providing infrastructure to provide us with better signal and service, but you are more concerned over contracts and deals in other countries</p>
Thank you for your post.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on Subscriber name:
Mobile number/s experiencing the problem:
Subscriber’s alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Blue tooth car kit?Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
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Thank you for your post.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on Subscriber name:
Mobile number/s experiencing the problem:
Subscriber’s alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Blue tooth car kit?Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ: **********