YM
YONELA M
1 reviews | Active since Jul 2015
21 Jul 2015, 09:46
WORST NETWORK SERVICE EVER!!!
On the 4th of July i woke up to my phone service being suspended,i tried to call MTN customer service and could not get throu. I then recieved an SMS apologising for the error and promising that my service will be reconnected within 2 hours(which turned out to be the next day). Yesterday the same thing happens again \service suspended"i have been trying to call MTN and this is now the best part"
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Replies (1)
MTN South Africa's replyOfficial
24 Jul 2015, 15:13Hello MAYOPI,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly be advised that the line is blocked due to an amount in arears of R 558.78 that needs to be paid.The debit order was rejected for the 20-05-2015 and 20-06-2015 which makes a double payment .Only one payment of R580.00 was paid.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Felicity
REQ:***
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly be advised that the line is blocked due to an amount in arears of R 558.78 that needs to be paid.The debit order was rejected for the 20-05-2015 and 20-06-2015 which makes a double payment .Only one payment of R580.00 was paid.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Felicity
REQ:***
Best regards,
MTN South Africa's reply24 Jul 2015, 15:13
Official
Hello MAYOPI,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly be advised that the line is blocked due to an amount in arears of R 558.78 that needs to be paid.The debit order was rejected for the 20-05-2015 and 20-06-2015 which makes a double payment .Only one payment of R580.00 was paid.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Felicity
REQ:***
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly be advised that the line is blocked due to an amount in arears of R 558.78 that needs to be paid.The debit order was rejected for the 20-05-2015 and 20-06-2015 which makes a double payment .Only one payment of R580.00 was paid.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Felicity
REQ:***
Best regards,