AB
Aneeqa B
1 reviews | Active since Jul 2017
07 Aug 2017, 14:36
Worst Network Provider ever! *******!!!
<p>What you *****, shall be ******!!!! Ever wonder why so many of your stores are getting hit? I can tell you why! You rob people blindly with regards to data thats why. I thought taking out a cellphone contract that comes with 2GB of data would be worth my while... I was better off with 750MB that I had during my last contract!!! If you guys wanna rip people off like you guys do, why not drop the data prices? This is day light *******!!! I would sincerely like for someone from top management to give me a call so we can negotiate a way of me handing in my cellphone with all its goodies that came with it. I want absolutely nothing to do with this network that robs individuals blindly. Talk about biting the hand that feeds you!</p>
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MTN South Africa's replyOfficial
08 Aug 2017, 14:02Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the invoice for August is not as yet finalized. Once the invoice is closed on the 26th at midnight , and you have received the invoice for August, you can contact the 808 call center to log the investigation with the billing department for you regrading the data depleted so quick .
Note data is billed in volume.
The account has not been billed for any out of bundle rates for data usage. If you do not close the back end applications on your device the data will be depleted.
You may contact the business solutions on 1555 from the device to check if all your applications has been closed proper, 1555 is a free service from the device.
You have mentioned that you request for cancellation, our retentions department have assisted me with the early termination fee.
Please find below estimated early cancellation fees
Cell Phone Number: ***
Expiry date: 2019-05-12
Samsung Galaxy S8
One Month Subs + Device Fee R 15,151.44
Unbilled Bal: R 709.49
Current Balance: R 700.50
Estimated ETF: R 16,561.43
The payment need to be done at Absa or via Internet.
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number
The payment will only reflect +-48 hours.
Once the payment for the early termination reflect you can call 808 service center again to be transfered to the Retentions department to cancel the contract for you.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply08 Aug 2017, 14:02
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the invoice for August is not as yet finalized. Once the invoice is closed on the 26th at midnight , and you have received the invoice for August, you can contact the 808 call center to log the investigation with the billing department for you regrading the data depleted so quick .
Note data is billed in volume.
The account has not been billed for any out of bundle rates for data usage. If you do not close the back end applications on your device the data will be depleted.
You may contact the business solutions on 1555 from the device to check if all your applications has been closed proper, 1555 is a free service from the device.
You have mentioned that you request for cancellation, our retentions department have assisted me with the early termination fee.
Please find below estimated early cancellation fees
Cell Phone Number: ***
Expiry date: 2019-05-12
Samsung Galaxy S8
One Month Subs + Device Fee R 15,151.44
Unbilled Bal: R 709.49
Current Balance: R 700.50
Estimated ETF: R 16,561.43
The payment need to be done at Absa or via Internet.
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number
The payment will only reflect +-48 hours.
Once the payment for the early termination reflect you can call 808 service center again to be transfered to the Retentions department to cancel the contract for you.
Kind Regards,
Alice van der Merwe
Best regards,