Worst network provider Ever!
I have been using MTN contract for 4years now and I must say that I am very disappointed with their service! My contract is top-up so I recharge my account frequently. It started about 2years ago when my airtime always "miraculously" disappeared every time I recharge. I have never subscribed to anything therefore I had no idea why I was losing my airtime. Neither the less, I never queried this, my solution has always been to recharge and then immediately convert my airtime into minutes. I was really okay with the minutes deal, until now recently my minutes have also started disappearing! Like, how the hell? Plz note that the minutes I purchased don't expire! I called MTN call center to get clarity on Saturday 6 January 2018 (Call ref: smc/ ********** 0621) and spoke to Mbalenhle who logged a query and promised I would get feedback by Monday 8 January 2018 latest. Today is Wednesday 10 January 2018, I received no feedback whatsoever from MTN! I even called the call center again and still no one can answer me and tell me exactly where my money is at??
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MTN South Africa's replyOfficial
11 Jan 2018, 17:49Good day Nthabi,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration of having your airtime just disappear causes.
We were hoping to talk to you on the phone to get specifics such when this actually happened and on which number this was. We tried calling you however we cloud not reach you.
Should your concerns still not have been met, please re-post and we will attend to your issue with urgency. Please include an alternative number to ensure we can get hold of you.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply11 Jan 2018, 17:49
Official
Good day Nthabi,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration of having your airtime just disappear causes.
We were hoping to talk to you on the phone to get specifics such when this actually happened and on which number this was. We tried calling you however we cloud not reach you.
Should your concerns still not have been met, please re-post and we will attend to your issue with urgency. Please include an alternative number to ensure we can get hold of you.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,